During the ordering process and prior to payment, you will see an overview of your order and the total costs. Each order is only delivered after payment.

Payment methods

- IDEAL (for Rabo, ABN AMRO, SNS, Triodos and ING)

- PayPal

- Credit card (Mastercard and Visa)

- Bank transfer

Payments via iDEAL, credit card are made via Sisow, an international payment platform. They ensure that your transaction is carried out securely. The payments by bank transfer are all controlled by our system as well as manually. Payments via PayPal are via PayPal, a payment platform that also ensures that your payment is executed securely.

Boots and Woods ships worldwide and everywhere via DHL and post NL. These costs change with some regularity with names due to the continuous rise and fall of fuel prices.
All prices in our webshop are incl. VAT. When you order your ordered items in the webshop, you will see the shipping costs of your order. Is your country not listed and you want to know the latest shipping, please contact us via mail [email protected]

As soon as we have received your order, you will receive a confirmation by e-mail. When your order is shipped you will receive a second e-mail with a shipping code (track & trace code) with which you can track your order via the internet site of PostNL and DHL.

EXCHANGE AND RETURN

Visibility period

Products from Boots & Woods may be accepted without obligation up to 14 days after receipt. After this trial period, the purchase is closed.

Exchange

If you want to exchange your order for another size or model, this is always possible, provided that the conditions mentioned are not violated. We request you to register the exchange via an e-mail to the info mail. You will receive a return label from us. You can then print this out and stick it on the original shipping box. In addition, we request you to fill in the attached return voucher on which you clearly indicate that it is an exchange and which new model / size you wish to receive. If the item to be exchanged is more expensive or cheaper, we will settle the price difference with you.

Returns

Not happy, money back. If you are not satisfied with your order, you can return it. We request you to register the return via an e-mail to the info mail. You will receive a return label from us. You can then print this out and stick it on the original shipping box. Fill in the return voucher completely, close it with the products to be returned. As soon as the return order has been received in good order, we will refund the purchase price to your account.

 

Exchange / return procedure:

    Register your return / exchange via e-mail.
    You will receive a return label from us, which you can print out.
    Fill in the return voucher completely and close it with the products to be returned.
    Pack your return order in the original packing and shipping box.
    Close the cardboard shipping box carefully.
    Remove the original address label from the shipping box.
    Place the return label that you received via e-mail on the original shipping box. Bring the box at a DHL or PostNL point in your area. You can also return the package yourself in our fitting room in De Goorn

 

Return address

Boots & Woods
Dwingel 33
1648JM De Goorn


Exchange / return conditions:

We can not exchange or return if:

* the trial period of 14 days has passed.

* the items have been worn and / or used.

* the product shows signs of use. (e.g., sand on the rubber sole)

* the items in your possession are damaged. (e.g., scratches on the leather sole)

* the original packaging is missing.

* the completed return voucher is missing.

Please also mention the reason for return so that we can improve our products and service. As soon as we have received your return in good condition, we will refund your payment (excluding any shipping costs) to your account. The exchange / return form must be completed, otherwise costs will be charged.

Not happy, money back

You can always get your money back at Boots & Woods, this is the foundation of trust under our webshop. If you are not satisfied with your order, you can return these items within 14 days of receipt of the order.
Complete the return form and return your order in the original packaging to Boots & Woods.

At Boots and Woods it is possible to submit a gift card or discount code via the webshop or in the fitting room in De Goorn. The discount may consist of a percentage or a fixed amount. To hand in the gift card / discount code via the webshop, click on the 'promotion code' button in the Shopping Bag and enter the check digit in the top field. This code is in the colored plane. You can enter the promotional code in the bottom field. The discount will be deducted in step 4 of the checkout process, so the discount is not immediately visible in the Shopping Bag.

We only use your data for handling your order and for newsletters / mailings from Boots & Woods. We will not pass on your personal details to third parties except for your delivery details that PostNL / DHL requires for the processing of your order.

It is possible to visit us by appointment in the fitting room.
You can make an appointment by sending us an email or calling us.

You have your own foot and calf size and your personal preferences. It is our goal that your Boots & Woods boots meet all your expectations and therefore fit well to your feet and calves. The fit is indicated per model so that you can see for each model how the boot falls: average, somewhat larger or smaller. We also specify for each model the (inner) circumference of the shaft and the length of the shaft measured from the insole of the heel. Some models are available in an extra calf size. It is also possible to let the shaft stretch a little if the shaft is too narrow. We are happy to do this and are competent for you.

If you have a complaint about a product you have purchased, please send an email directly to the info mail with attachment a clear photo together with the explanation of your complaint.

Your complaint will be assessed on the basis of the photos and explanations and we will inform you about this. We will look for a suitable solution.

We always strive to deliver your boots quickly, from our stock. It is of course possible that your size is (temporarily) sold out. This is clearly stated with the article. When you click on the relevant size of the article, a text screen appears that you can fill in and send to us. We will answer you as soon as possible regarding the delivery time for this product.

Less than 1% of all footwear made worldwide has another stitched last. The Boots & Woods boots are made with the Goodyear Welt © method or sewn over the entire last. Unlike with glued soles, a flexible framework is sewn to the midsole. This makes the boot many times more flexible and therefore ensures a running without getting tired. In a time frame of about 15 days of wear, the shoe adapts completely to the anatomy of the foot, and not the other way round. In the ventilating, waterproof cork layer between insole and outsole, the foot itself provides the impression and retention of the individual shape of the foot: a wonderfully comfortable footbed that also insulates naturally against moisture and rising cold.

Sympatex © is a breathable synthetic fiber produced in Germany that is used in, among other things, high quality Outdoor & Footwear articles to make them water and windproof. The plastic Sympatex membrane is attached in a separate process directly behind the leather of the All Weather Boot, which guarantees the boot is watertight. Because Sympatex © has no pores, the respiratory activity of the fiber is not affected by dirt or by salt crystals.

Different models are also available in wider shaft sizes. You can find these models under the menu item Wide Shaft models. In addition, a number of models can also be made on (calf) size.

All models (with the model All Weather Boot):

All Boots & Woods boots are made of 100% leather. Leather is porous so it can breathe, it is water-repellent but not waterproof. If your boots are often exposed to moisture, it is therefore advisable to occasionally treat your boots with thin layers of natural wax. As a result, they do not only look neat and look shiny, it also protects them against water and scratches. For boots in light colors, the use of wax should be kept to a minimum to prevent stains.

Boots of naturally tanned leather (including Escala and Polo Bronce) may only be treated with natural wax.

For suede boots, a water and dirt repellent spray may be used. These boots can be further maintained with a suede / nubuck brush.

Boots of patent leather can be maintained with Woly Lac Mousse and Lac Patent; patent leather stays nicely supple, is fed and goes beautiful shine again. Small scratches and cracks can also be removed here.

If your boots are wet, never dry them in front of the stove or any other heat source, but allow them to dry gradually at room temperature.

We recommend using boot clamps for storing your boots.
Model All Weather Boat

The Boots & Woods All Weather Boot is made from the highest quality calfskin and fully lined with a Sympatex © synthetic fiber membrane (see for more information below), which makes the boots waterproof. For the best functionality of the Sympatex © lining, it is important that the boots continue to breathe. If your boots are often exposed to damp conditions, you can use a water repellent spray that does not affect the breathability of the leather. This is indicated on the bus with a HIGH-TEX © or GORE-TEX © label. A good choice is Collonil Nanopro. It is also important that the boots are not too much smeared with wax / grease or shoe polish. We recommend using a neutral wax and applying it occasionally in thin layers.

Sympatex © is a breathable synthetic fiber (www.sympatex.com) produced in Germany that is used in, among other things, high-quality Outdoor & Footwear applications to make these water and windproof. The plastic Sympatex membrane is attached in a separate process directly behind the leather of the All Weather Boot, which guarantees the boot is watertight. Because Sympatex © has no pores, the respiratory activity of the fiber is not affected by dirt or by salt crystals.
All care products are available on the webshop see maintenance