Customer Service

Frequently asked questions

On this page you will find answers to possible questions. We advise you to take a look at the frequently asked questions first, this might address your needs.  If you cannot find the answer to your question, please contact us by email (info@bootsandwoods.nl) or by phone +31(0)229-542020.

Money back guarantee

We will always refund your money at Boots & Woods, this is the Trust Foundation of our webshop. If you are not satisfied with your order, you can return the product within 14 days after receiving the order. For further information How do I return/exchange an item?

Exchange/return

Boots & Woods articles can be fitted and appraised for 14 days after receipt without obligation. Within this trial period you can return or exchange your order easily. For further information How do I return/exchange an item?

Payment methods

At Boots & Woods you can pay in different ways: by iDeal, PayPal, Credit Card and bank transfer. Each order will be delivered after payment. For further information How can I pay?

Delivery information

For shipments within the Netherlands, Boots and Woods doesn’t charge any costs. The costs for returning your order are for your own account. Boots and Woods sends their parcels worldwide with DHL. For further information, incl. shipping rates by country: What are the shipping charges for my order?

Order

You can easily purchase Boots and Woods. For a step by step tutorial, click here. You can also call (+31(0)229-542020 during office hours) and email (info@bootsandwoods.nl ). We will be happy to help you.

Maintenance of your boots/shoes/accessories                                     

It’s important to have your boots/shoes well maintained because the maintenance of fine leather type may vary for each article, so we give specific maintenance advice for every article on their product page.

Newsletter

Boots and Woods send regular newsletters to keep you informed of the latest new product and promotions. Each newsletter is compiled with care and we will never supply your data to third parties. You can easily check out of receiving these newsletters, to unsubscribe you just go to to the links at the bottom of the newsletter.

 

 

Boots and Woods is your supplier when it comes to exclusive handmade boots where quality is highly valued. In our Spanish workshops all our models are made by hand in the traditional way, using only natural materials.

We are committed to high quality with a sophisticated stylish look while keeping a very good price/quality ratio and a unique customer friendliness service. In the future we will be introducing our products in some other European countries, such as Germany, Belgium and Scandinavia.