Frequently Asked Questions

During the ordering procedure and prior to payment, you will see an overview of your order and the total costs. Each order is only delivered after payment.

Payment methods

Payment methods

• IDEAL (only in the Netherlands)
• PayPal
• Credit card (Mastercard and Visa)
• Bancontact
• Bank transfer
• IBAN: NL65 RABO 0319 4668 33
• BIC: RABONL2U

All payments are made via Mollie, an international payment platform. They guarantee that your transaction is carried out securely. Payments via bank transfer are all checked manually. Payments via PayPal are made via PayPal, a payment platform that also ensures that your payment is made securely.

Call us and we will make a payment request for you, this is quick and easy.

Transfer via bank or giro account

If you pay by bank transfer, you will receive an overview of your order together with our bank details upon confirmation. We request that you always include your order number with the transfer. Payment must be made in full within seven days of the order date, after which the order will be shipped. During these days we reserve the ordered items for you. If we have not received payment after this period, we will release the items for sale again.

Payment by bank transfer from abroad

The same procedure applies to transfers from abroad as for transfers from the Netherlands. You can use our international bank details.

Our bank details are as follows:

IBAN: NL65 RABO 0319 4668 33

BIC: RABONL2U

You cannot pay by card in the Fittingroom in De Goorn, but we can immediately make a payment request for you.

Payments via iDEAL and credit card are made via Sisow, an international payment platform. They guarantee that your transaction is carried out securely. Payments via bank transfer are all checked both by our system and manually. Payments via PayPal are made via PayPal, a payment platform that also ensures that your payment is made securely.

Boots and Woods ships worldwide and everywhere via DPD, DHL and Post NL. These costs change names regularly due to the continuous rise and fall of fuel prices.

All prices in our webshop include VAT. When you pay for your ordered items in the webshop, you will see the shipping costs to be paid for your order. If your country is not listed and you would like to know the most recent shipping costs, please contact us by email info@bootsandwoods.nl

As soon as we have received your order, you will receive a confirmation by email. When your order is shipped, you will receive a second email containing a shipping code (track & trace code) with which you can track your order via the DPD, PostNL and DHL website.

EXCHANGES AND RETURNS

Approval period

Boots & Woods products may be tried on without obligation up to 14 days after receipt. After this approval period, the purchase is concluded.

Exchange

If you would like to exchange your order for a different size or model, this is always possible, provided that the stated conditions have not been violated. We request that you register the exchange by sending an email to the info mail. You will receive a return label by email from us. You can then print this out and stick it on the original shipping box. In addition, we request that you complete the enclosed return slip, clearly indicating that it is an exchange and which new model/size you wish to receive. If the item to be exchanged is more expensive or cheaper, we will settle the price difference with you.

Returns

Not happy, money back. If you are not satisfied with your order, you can return it. We request that you register the return by sending an email to the info mail. You will receive a return label by email from us. You can then print this out and stick it on the original shipping box. Complete the return slip completely and enclose it with the products to be returned. As soon as the return order has been received in good order, we will make the settlement for you.

The amount minus administration/transport costs will be settled immediately.

Exchange/return procedure:

1. Register your return/exchange via email.
2. You will receive a return label from us, which you can print.
3. Complete the return slip in full and enclose it with the products to be returned.
4. Pack your returned order in the original packaging and shipping box.
5. Close the cardboard shipping box carefully.
6. Remove the original address label from the shipping box.
7. Stick the return label that you received from us by email on the original shipping box.
8. Bring the box to a DPD, DHL or PostNL point near you. You can also return the package yourself to our fitting room in De Goorn.

Return address

Boots & Woods
Dwingel 33
1648JM De Goorn

Exchange/return conditions:

We cannot exchange or return if:

• the trial period of 14 days has expired.
• the items have been worn and/or used.
• the product shows signs of use. (e.g. sand on the rubber sole)
• the items in your possession are damaged. (e.g. scratches on the leather sole)
• the original packaging is missing.
• the completed return slip is missing.

Not happy, money back

You can always get your money back at Boots&Woods, this is the foundation of trust under our webshop. If you are not satisfied with your order, you can return these items within 14 days of receiving the order.

Complete the returns form in full and return your order to Boots&Woods in the original packaging.

Please also state the reason for return, so that we can improve our products and service. As soon as we have received your return shipment in good condition, we will refund your payment (excluding any shipping costs) to your account. The exchange/return form must be completed in full.

If the form is not completed or not completed in full, administration costs will be charged.

At Boots and Woods it is possible to redeem a gift card or discount code via the webshop or in the fitting room in De Goorn. The discount can consist of a percentage or a fixed amount. To redeem the gift card/discount code via the webshop, click on the 'promotion code' button in the Shopping Bag and enter the check digit in the top field. This code is in the colored area. You can enter the promotional code in the bottom field. The discount will be settled in step 4 of the checkout process, so the discount is not immediately visible in the Shopping Bag.

We only use your data to process your order and for newsletters/mailings from Boots&Woods. We do not pass on your personal information to third parties, except for your delivery information that PostNL/DHL needs to process your order.

Also see:
Privacy statement
Cookie statement

It is possible to visit us by appointment in the fitting room.
You can make an appointment by sending us an email or calling us.

You have your own foot and calf size and your personal preferences. It is our goal that your Boots&Woods boots meet all your expectations and therefore fit your feet and calves well. The fit is indicated for each model, so you can see how the boot fits for each model: average, slightly larger or slightly smaller. We also state the (inside) circumference of the shaft and the length of the shaft measured from the insole of the heel for each model. Some models are available in an extra calf size. It is also possible to stretch the shaft slightly if the shaft is a bit too narrow. We are happy to do this for you and in an expert manner. It should be noted that handmade boots can always deviate from the standard and per batch in terms of color and size. If in doubt, always email us and we can carry out some checks together.

We always strive to deliver your boots quickly from our stock. It is of course possible that your size is (temporarily) sold out. This is clearly stated in the article. When you then click on the relevant size of the item, a text screen will appear that you can fill in and send to us. We will then respond to you as soon as possible regarding the delivery time for this product.

Less than 1% of all footwear made worldwide still has a sewn last. The Boots&Woods boots are made with the Goodyear Welt© method, i.e. sewn over the entire last. Unlike glued soles, a flexible framework is sewn to the midsole. This makes the boot much more flexible and therefore ensures a fatigue-free run. In a period of approximately 15 wearing days, the shoe adapts completely to the anatomy of the foot, and not the other way around. In the ventilating, water-resistant cork layer between the insole and outsole, the foot itself ensures that the individual shape of the foot is pressed and retained: a wonderfully comfortable footbed that also naturally insulates against moisture and rising cold.

Sympatex© is a breathable synthetic fiber produced in Germany that is used in high-quality Outdoor & Footwear items to make them water and wind resistant. The plastic Sympatex membrane is attached directly behind the leather of the Outdoor Boots in a separate process, making the boot water and wind resistant. Because Sympatex© has no pores, the breathability of the fiber is not affected by dirt or salt crystals.

Several models are also available in wider shaft sizes. You will find these models under the menu item Wide Shaft models. In addition, a number of models can also be made to (calf) size.

All models (except All Weather Boot model):

All Boots&Woods boots are made of 100% leather. Leather is porous so it can breathe, it is water-repellent but not waterproof.

If your boots are often exposed to moisture, it is therefore advisable to treat your boots every now and then with natural wax in thin layers. This not only keeps them looking neat and shiny, it also protects them against water and scratches. For boots in light colors, the use of wax should be kept to a minimum to prevent stains.

Boots made of naturally tanned leather (including Escala and Polo Bronce) may only be treated with natural wax.

A water and dirt-repellent spray can be used for suede boots. These boots can be further maintained with a suede/nubuck brush.

Patent leather boots can be maintained with Woly Lac Mousse and Lac Patent; This means that patent leather remains nice and supple, is nourished and shines beautifully again. Small scratches and cracks can also be removed with this.

If your boots are wet, never dry them in front of the stove or another heat source, but let them dry gradually at room temperature.

We recommend using boot trees to store your boots.

Model All Weather Boat

The All Weather Boot from Boots&Woods is made of the highest quality calf leather and fully lined with a Sympatex© synthetic fiber membrane (see more information below), which makes the boots resistant. For the best functionality of the Sympatex© lining, it is important that the boots continue to breathe. If your boots are often exposed to damp conditions, you can use a water-repellent spray that does not affect the breathability of the leather. This is indicated on the bus with a HIGH-TEX© or GORE-TEX© label.

A good choice is Collonil Nanopro. It is also important that the boots are not clogged too much with wax/grease or shoe polish. We recommend using a neutral wax and applying it in thin layers every now and then.

Sympatex© is a breathable synthetic fiber produced in Germany (www.sympatex.com) that is used in high-quality Outdoor & Footwear applications to make them water and windproof. The plastic Sympatex membrane is attached directly behind the leather of the All Weather Boot in a separate process, making the boot resistant. Because Sympatex © has no pores, the breathability of the fiber is not affected by dirt or salt crystals.

The combination of our traditional handmade boot and Sympatex lining makes our boots water resistant. We do not provide a waterproof guarantee.

All care products are available in the webshop see maintenance.